Company Overview

Labman Automation is a leading designer and manufacturer of custom laboratory robotics based in Stokesley, North Yorkshire. Founded more than 35 years ago Labman have a strong reputation for quality products designed and built by a competent team of professional engineers with excellent customer service. All of our products are custom designed and made for their final application. Labman supply custom robotics to customers Worldwide with a strong presence in the European and North American markets. Playing hard is encouraged as much as working hard and there is a strong culture of teamwork.

Job Opportunity

First impressions are extremely important. All our customers will experience a visit to Labman at some point during their contact with us. It is important that visitors know we go that extra mile, we want them to remember their first impression with us. We are looking for an enthusiastic admin/receptionist who will last a lifetime in a visitor’s mind, will help influence our company character by greeting visitors and guests as a friendly and competent front of house person.

In combination with others within Labman this front of house admin role will encounter many varied processes. You will need to be quick to spot and relate to issues and willing to go the extra mile to help others. The job will be challenging and dynamic with opportunities to work among the many interesting and exciting areas within Labman and with our dedicated staff. The successful candidate is expected to work within the Labman ISO9001 framework and provide support to the Labman team by carrying out ad hoc tasks such as arranging courier collections, processing incoming mail, assisting directors, senior project leaders and area managers with various admin duties as required. This role is full time, 9am – 5.30pm Monday to Friday (37.5hours per week) which will be based at our office in Seamer, North Yorkshire.

Roles & Responsibilities

    • Answer, screen and transfer inbound phone calls
    • Deal with general queries by telephone
    • Receive and direct visitors and clients
    • Organise catering arrangements for visitors as required
    • General clerical duties including photocopying and mailing
    • Maintain electronic and hard copy filing system
    • Resolve administrative problems and prepare written responses to routine enquiries
    • Review incoming emails to ensure timely responses
    • Open, sort & distribute incoming correspondence and parcels
    • Co-ordinate outgoing mail and parcel deliveries / pick-ups
    • Maintaining ordering of stationery and office equipment
    • Monitoring and collating documentation in relation to internal procedures / QA audits
    • Maintain historical records by sorting and filing documents
    • Product and sales admin
    • New employee / intern / work experience inductions
    • Providing general admin assistance as and when required
    • Assisting, as necessary, with any tasks that may be reasonably required


    Essential Capabilities

    • A strong administrator with good IT and computer skills
    • English literacy skills are required to produce accurately written communication
    • Time management skills
    • Efficient, methodical and focused approach to work
    • Exceptional customer service skills
    • Excellent communication & telephone skills
    • Excellent with names and faces
    • Clear and happy intercom voice
    • A knowledge of what is, has and will be regarding staff, customers, suppliers, projects and facilities is vital
    • Problem solving skills
    • Self-motivation and the ability to multi-task demonstrating exemplary organisational skills



    Desirable Capabilities

    • Excellent presentation skills (weekly staff meetings)

    Salary

    £19,500

    How to Apply

    Thank you for your interest in this role with Labman. Please fill out the following application and someone will get back to you - we make sure to reply to every application we receive.

    Closing date – 5pm on 18th October 2019

    Starting date – As soon as possible