Field Support Engineer (Automation/Robotics)

Position: Field Support Engineer

Location: Labman HQ, Seamer, North Yorkshire

Salary: From £42,000+ (based on experience) Plus Travel allowance

Labman Automation, a globally recognised and multi-award-winning company headquartered in North Yorkshire, specialises in designing and manufacturing bespoke laboratory automation systems and products for a diverse range of industries worldwide. With growing demand for our custom automation solutions and innovative robotic laboratory products.

We are seeking enthusiastic, initiative-taking Field Support Engineer to join our dynamic workforce.

Why should you Join Us?

• Impact: You will play a crucial role in ensuring the success of high-impact projects in the Robotics and automation world.
• Training and Development: We invest in you – always keeping ahead of the latest technology.
• Exciting Challenges: You will solve complex technical issues in the field globally while working with cutting-edge technology.

What you will do:

Perform scheduled maintenance and upgrades on Labman automation, MultiDose, and other products.

Configure MultiDose for customer-specific consumables.

Install MultiDose globally, including in cleanrooms or gloveboxes.

Communicate with customers, support teams, production, and the Product Manager.

Train customers on MultiDose operations, maintenance, and diagnostics.

Provide on-site and remote technical support.

Troubleshoot with support from specialists.

Document feedback and customer data to enhance design and experience.

Log all support work per Labman procedures.

Company Benefits:

• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
• Company profit share scheme
• 5% employer pension paid on full salary
• Travel opportunities in various roles
• Enhanced maternity Pay (long service applicable)
• Enhanced Paternity leave
• Access to counsellor, psychotherapist & physiotherapist
• CPD support and annual subscription to appropriate body covered.
• Free inhouse gym, squash, bouldering wall, and countless clubs

Culture:

At Labman, innovation is at the heart of everything we do. We are a creative and collaborative team, united by a culture of mutual support. Our commitment is to deliver excellence in every aspect of our work, while upholding respect for ourselves, our community, and the planet. And we never forget to enjoy the journey—bringing passion and fun to everything we do.

• In it together - Being a team; a community of mutual support

• Excellence – Working & delivering at the very highest quality

• Humility – Respecting yourself and others

• Sustainability – Recognition that we have an impact on our planet, our company and our community

• Fun – Enjoyment in your work