Job Opportunity
Salary: Subject to Experience - £33,000 - £45,000 (based on experience)
New Starter Payment - £5,000 (£2,500 after 1 month employment £2,500 after 12 months)
Job Opportunity
Due to sustained growth Labman are seeking to recruit a Field Service Engineer to join our team in Liverpool.
Labman deliver bespoke robotics and software systems to major companies and public bodies across the world. The job will be challenging and dynamic with opportunities to work with a huge range of established and emergent technologies, providing you with opportunities to learn and develop your skillset.
You will be working alongside a dedicated team of engineers at Labman’s office in Liverpool. It is a creative and innovative environment, full of the latest robotic systems and technology. There will be opportunities to travel, within the UK and worldwide.
What the Job Involves
- Perform scheduled preventative maintenance of Labman’s automated robotic systems in the North-West of the UK. (Primarily based at the University of Liverpool)
- Provide technical support both on site and remotely
- Provide training in operating systems, routine maintenances, and fault diagnosis.
- Participate in factory and site acceptance testing of newly built and delivered systems.
- Generate quotations for customer visits, system upgrades and any other support work
- Document and feedback customer information to HQ to improve future system design and customer experience.
- Maintain effective quality systems and programs compliant with ISO 9001 standard.
- Identify business opportunities, upgrades and improvement of client systems
- Participate in continuous improvement meetings and activities and escalate processes and product quality gaps, providing solutions when possible
- Build on Labman’s reputation by collaborating professionally with the client.
- Along with all the team, keeping abreast of state-of-the-art technologies and developing techniques for use in future systems
- Organise support work by identifying short-term and long-range issues; preparing timetables, cost estimates, and required resources.
- Fault finding and problem-solving opportunities
- Log and document all support work according to internal guidelines
- Along with all the team, keeping abreast of state-of-the-art technologies and developing techniques for use in future systems
- Frequent customer interaction
- Contribution to the development of your colleagues
- Working with companies and public bodies across the world
- Working with a highly talented multifunctional team
- Embody Labman values & behaviours
- + more...
Company Overview
Established for over 40 years, Labman Automation Ltd is an award-winning company with its HQ in North Yorkshire and offices in Bracknell and Liverpool. Labman design and manufacture bespoke laboratory automation systems for a wide range of industries across the world.
We're a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour and enthusiasm. This is driven by our core values & behaviours which underpin everything we do:
- In it together - Being a team; a community of mutual support
- Excellence - Working & delivering at the very highest quality
- Humility - Respecting yourself and others
- Sustainability - Recognition that we have an impact on our planet, our company and our community
- Fun - Enjoyment in your work
Essential Capabilities
- Strong problem solving & fault-finding skills including decision making, clear communication, research & analysis skills (can you accurately assess problems and come up with effective solutions?)
- Electromechanical knowledge, basic software knowledge
- Willingness to travel within the UK (although primarily based in the North-West)
- Ability to work independently, take initiative and prioritise work
- Customer oriented with excellent verbal and written communication skills
- Driving license, maximum 3 points
- Good English literacy skills for producing documentation
- Works well within a team with good communication skills
- Have a positive can-do client facing demeanour
Desirable Capabilities
- C# experience
- Experience with industrial PLC systems
- Some automation industry experience
What We're Offering
- The opportunity to work with industry-leading customers in a purpose-built facility just a short walk from Liverpool City Centre's shops, restaurants, historic waterfront and transport links to Manchester, London, Ireland and more
- The ability to forge a long-lasting career at a company that has seen consistent growth year on year. With the chance to grow and flourish in sector that is only expanding
- A culture where you take ownership of your responsibilities and feel part of the company
- Opportunity to travel worldwide
- 33 days annual holiday (raising to 38 over 5 years) inc. public holidays
- Above average sustenance allowance when working away
- Employer pension contribution with no upper cap
- Free parking at the MIF during work hours (subject to availability)
- Free access to counsellor and psychotherapist
- Contribution towards gym membership/wellbeing activity
- CPD support and annual subscription to appropriate body covered
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