Position: Service Engineer

Location: Materials Innovation Factory, Liverpool

Salary : From £44,000 (based on experience)

Job Opportunity

Due to sustained growth Labman are seeking to recruit a Support Engineer to join our team in Liverpool.

Labman deliver bespoke robotic and software systems to major companies and public bodies across the world. The job will be challenging and dynamic with opportunities to work with a huge range of established and emergent technologies, providing you with opportunities to learn and develop your skillset.

You will be part of a small team of engineers based in our Liverpool office, with regular visits to Labman’s headquarters in North Yorkshire and opportunities to travel within the UK and internationally.

Working with electro-mechanical assemblies, plumbing, pneumatics, robotic arms and a variety of scientific equipment. This role would suit an enthusiastic person who is keen to build on skills in a range of engineering disciplines, working through unique challenges with the assistance of remote specialist teams and documentation. Labman provide training and support with your professional growth so this position is open to a range of experience levels.

Relevant transferable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On-site Maintenance Engineer, Vehicle Engineer, Agricultural/ HGV mechanic etc.

What the Job Involves

Preventative Maintenance & Repairs: Install, maintain, and repair laboratory automation systems.
Technical Support: Provide on-site technical support and training to customers, operators and internal teams.
Troubleshooting: Diagnose and resolve technical issues, respond to system breakdowns and loss of performance efficiently to minimise downtime and maintain operational excellence.
Quality Assurance: Conduct performance testing and ensure all systems meet Labman’s quality standards.
Customer Engagement: Build strong relationships with customers by providing excellent service and timely solutions.
Documentation: Accurately document all service activities, maintenance schedules and customer interactions. Organise support work by identifying short and long-term issues; preparing timetables, cost estimates and required resources.
Travel: Travel to customer sites as required.
Business Development: Identify business opportunities, upgrades and improvements of laboratory automation systems.

Growth Opportunities

Network: Build relationships with colleagues, mentors, and leaders in the industry.
Develop: Gain expertise in laboratory robot design and opportunities to participate in cross-functional projects and broaden your skills
Stay Curious: Explore new tools, technologies, and methodologies that can enhance your expertise. Provide training in operating the robots, routine maintenance, and fault diagnosis.

Essential Capabilities

Proven experience in problem solving & fault-finding skills including decision making, clear communication, research & analysis skills (can you accurately assess problems and come up with effective solutions?).
Strong electromechanical knowledge.
Willingness to travel within the UK and potentially worldwide (although primarily based in the North-West).
Able to commute daily to the Materials Innovation Factory, Liverpool. (This is not a remote or hybrid role).
Ability to work independently, take initiative and prioritise work.
Excellent verbal and written communication skills.
Physical fitness to handle on-site tasks, including lifting and equipment handling.
Driving license.

Desirable skills / experience

Experience with industrial PLC systems.

Automation industry experience.

Experience in a customer-facing role.

Previous electromechanical system diagnostics experience.

CAD experience – Solidworks – nice to have.

Company Overview

Established for over 40 years, Labman Automation Ltd is an award-winning company with its HQ in North Yorkshire and offices in Bracknell and Liverpool. Labman designs and manufactures bespoke laboratory automation systems for a wide range of industries across the world.

We’re a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour & enthusiasm. This is driven by our core values & behaviours which underpin everything we do:

In it together - Being a team; a community of mutual support
Excellence – Working & delivering at the very highest quality
Humility – Respecting yourself and others
Sustainability – Recognition that we have an impact on our planet, our company and our community
Fun – Enjoyment in your work

What We’re Offering

The opportunity to work with industry-leading customers in a purpose-built facility just a short walk from Liverpool City Centre's shops, restaurants, historic waterfront and transport links.
The ability to forge a long-lasting career at a company that has seen consistent growth year on year. With the chance to grow and flourish in sector that is only expanding.
Travel opportunities after completion of training period.
Work with developing and emerging technologies applied in novel ways.
Build on skills in a variety of engineering disciplines with training and proactive learning.
33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
Enhanced maternity pay (long term service applicable)
CPD support and annual subscription to appropriate body covered.
Cycle to work scheme.

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Service Engineer (Liverpool)